XO Search incident - 15/09/2022 - Resolved

SUMMARY

• List of affected customers: All XO Search customers
• Customer Impact: XO search not accessible, no production services are impacted.

                                                                                                                                                                          

07:25 UTC

We have identified and resolved an issue affecting XO search that would have resulted in no results returned. The issue started at 06:58 UTC and was resolved at 07:23 UTC.

We will provide a route cause of the issue once our internal investigation has been completed.

                                                                                                                                                                        

ROOT CAUSE ANALYSIS REPORT

TBD

                                                                                                                                                                          

 FOR MORE INFORMATION

All currently available information is included in this article. We will continue to provided updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us we will provide the same information there as soon as possible.

The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.