XO Recommendations API disruption - 1st December - Resolved – Rezolve Ai Support Portal

SUMMARY

Date of incident: December 1st, 2022
Customer Impact: All recommendations that require Cache

Thursday 1st December

The issue has been resolved and the service is back to normal.

Thursday 1st December

Attraqt identified an issue with the Recommendation API of XO which could led to recommendations not being returned. Disruption of the service started at 1:08 PM CET.
Our Engineering team is currently looking at resolving the issue ASAP.

More information will be provided here as an updated.

One to one recommendations are not impacted.

ROOT CAUSE ANALYSIS REPORT

The root cause was identified as a hardware issue with the server handiling the one to all recommendations.
The Attraqt team took the necessary actions to restore it.

FOR MORE INFORMATION

All currently available information is included in this article. We will continue to provide updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us we will provide the same information there as soon as possible.

The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.