XO Service Incident - June 21st 2022 - Resolved

SUMMARY

• Date of incident: June 21st, 2022 
• Customer Impact: Unstable service, affecting tags in XO

Tuesday 21st June

An additional issue was found with the widget pagination. Our team is working to resolve this before tomorrow.

Tuesday 21st June

The issue has been identified as saturation of our tags’ database. The capacity has been increased to prevent any issues during the Sales period.
All tags recomputation are currently being processed and should be available within half an hour. 

Tuesday 21st June

Attraqt has identified an issue with the Tags usage in the XO Console. The Development team is currently investigating and working towards a resolution.  Any updates will be added to this article later today.

ROOT CAUSE ANALYSIS REPORT

TBD

 FOR MORE INFORMATION

All currently available information is included in this article. We will continue to provide updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us we will provide the same information there as soon as possible.

The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.