Service Incident EU1, US1 region - May 12th 2022 - Resolved

SUMMARY

• Date of incident: May 12th, 2022 
• Regions affected: A subset of environments on EU1, US1
• Customer Impact: Merchandising Studio access interruption

Thursday 12th May

The issue has been resolved and the impacted environments were reindexed.

Thursday 12th May

Attraqt Operations team is working to resolve an issue on the server site which affects the access to the Merchandising Studio.

Once the issue is fixed, a reindex of the affected environments might be required.

 FOR MORE INFORMATION

All currently available information is included in this article. We will continue to provide updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us we will provide the same information there as soon as possible.

The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.