Authentication in XO Console - Wednesday 12th October 2022

Our aim:

On Wednesday 12th October at 06:00 UTC we will be improving our customer account architecture for the XO Console by enabling CIDP authentication.

What will change?

Nothing will change except the credentials you use to access the XO console. If you are using the BigCommerce App that allows you to orchestrate your widgets, PLPs and search, you can already use the new authentication.

• For our new customers or those using CIDP, we will migrate users to the new authentication.
• The Chrome XO extension will be updated to allow its use from the old and new authentication.
• If you are using CADP to manage your tracking, you will be able to configure it through a new interface, replacing the current 'Developers > Integration' page.

Customer actions

• If you are using CIDP, you'll be required to update your password. You'll be prompted to do so via email.
• If you are using CADP, you may have already been migrated to our new account system, and you will receive an email that you can now benefit from the new authentication.

No impact is expected, but please log a ticket with us if you notice any issues.