Authentication in XO Console - Important Update

The aim is to improve our customer account architecture for the XO Console by enabling CIDP authentication. For full details, view the original article.

Following this update, you may come across a few issues detailed below:

Login not working

You may be one of our customers that has been migrated to the new authentication system. You should have received an email asking you to reset your password. Once you've reset your password, you'll be able to log in as usual.

Infinite loop on login

When trying to log in, if you face an infinite loading loop, you'll need to clear your cookies.

If you are using Firefox, you may need to disable the Tracking shield.

If these steps do not work, or you have further queries, please log a ticket with us.