XO Service Incident - June 2nd 2022 - Resolved

SUMMARY

• Date of incident: June 2nd, 2022 
• Customer Impact: XO Search producing errors

Thursday 2nd June

XO product platform experienced an issue with the XO Search functionality between 14:47 UTC and 15:03 UTC. All customers using this functionality may have experienced an outage.

The issue was caught and resolved by the Development team.

ROOT CAUSE ANALYSIS REPORT

TBD

 FOR MORE INFORMATION

All currently available information is included in this article. We will continue to provide updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us we will provide the same information there as soon as possible.

The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.