Insights tool service incident, all regions - May 13th 2022 - Resolved

SUMMARY

• Date of incident: May 13th, 2022 
• Regions affected: All
• Customer Impact: Missing products, rules names, and a/b tests

Monday 17th May

The situation was completely fixed on Attraqt site.

If you still experience any issues, please clear the cache of the browser and try again. If this does not help, please raise a ticket with us.

Monday 16th May

The issue has been partially fixed and the products' names are still missing in the product performance report. A complete fix will be applied later today and we will provide an update on the status tomorrow.

Friday 13th May

Attraqt identified an issue with the reporting tool Insights where there are products, rules names and a/b tests missing. Our internal teams are currently working towards a resolution.

We will provide further updates here.

ROOT CAUSE ANALYSIS REPORT

TBD

FOR MORE INFORMATION
All currently available information is included in this article. We will continue to provide updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us we will provide the same information there as soon as possible.

The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.