FHR Insights tool service incident AP2 region - June 28th 2022

SUMMARY

• Date of incident: June 28th 2022
• Regions affected: AP2
• Customer Impact: Missing raw activity data since 24th June

                                                                                                                                                                          

Thursday 30th June

Attraqt resolved the issue and the reports have been calculated for all the clients.

                                                                                                                                                                          

Tuesday 28th June

Attraqt identified an issue with the Insights reporting tool in which raw data activity is missing since 24th June. Currently, the missing data is being recalculated and we will put an update once this process is complete.

                                                                                                                                                                          

FOR MORE INFORMATION
All currently available information is included in this article. We will continue to provide updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us we will provide the same information there as soon as possible.

The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.