XO Service Incident - April 14th 2022 - Resolved

SUMMARY

• Date of incident: April 14th, 2022 
• Customer Impact: Http 404 code issued when accessing widgets 

Thursday 14th April 05:56 CET

The issue was mitigated and the service is back to normal.

Thursday 14th April 05:46 CET

XO product platform experienced an issue which resulted in 404 HTTP status codes returned to our customers when accessing their widgets.

ROOT CAUSE ANALYSIS REPORT

TBD

 FOR MORE INFORMATION

All currently available information is included in this article. We will continue to provide updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us we will provide the same information there as soon as possible.

The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.