XO Widgets: Change propagation delay 24/02/2022 - Resolved

SUMMARY

• Customer Impact: Changes made to XO Merchandising rules will not be reflected on the front end.

                                                                                                                                                                          

February 24th 2022 12:12 UTC

The issue has now been resolved and any changes made up until now should now reflect on the front end. If this is not the case please get in touch with the Support team by logging a ticket with us.

                                                                                                                                                                          

February 24th 2022 11:38 UTC

At this time we are still working on resolving this issue. We will continue to post updates hear until the issue is resolved.

                                                                                                                                                                          

February 24th 2022 10:39 UTC

We are currently investigating an issue preventing changes made to XO Merchandising rules from propagating to the front end. Recommendation Widgets on the front end will continue to function, only changes to the rules will not be reflected until the issue is resolved.

More information to follow. 

                                                                                                                                                                        

ROOT CAUSE ANALYSIS REPORT

TBD

                                                                                                                                                                          

 FOR MORE INFORMATION

All currently available information is included in this article. We will continue to provided updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us we will provide the same information there as soon as possible.

The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.