SUMMARY
- Date of incident: August 9th 2022
- Regions affected: AP2, EU and US partially affected
- Customer Impact: Client data not being recorded for AP2 region till the root cause is fixed. For US and EU regions, the data will be recalculated after a fix is applied.
Tuesday 11th August 12:30 PM UTC
The reports for all regions were recalculated, and we close this incident as resolved.
Tuesday 10th August 10:00 AM UTC
The missing Insights reports for our US clients have been recalculated.
The recalculations for EU is still in progress.
Tuesday 9th August 3:30 PM UTC
The services have been restored, and we have started successfully receiving data in AP2.
Please note that there were no calculations for the reports today for any of the regions.
As explained earlier, for EU and US the data will be recalculated and available later on.
Tuesday 9th August 8:30 AM UTC
Currently, the Insights Reporting tool is experiencing a services outage due to an issue with one of our internal systems. The customers in the AP2 region are the most affected by this outage, as the client data cannot be recorded till we have a proper fix. The accounts in the EU and US regions are partially affected, and the data for them will be recalculated once a fix is applied on our site.
Our Cloud team is working on a resolution and an update will follow up here.
ROOT CAUSE ANALYSIS REPORT
Situation due to an issue with one of our internal systems.
FOR MORE INFORMATION
All currently available information is included in this article. We will continue to provide updates on the issue here as we work to resolve the incident.
If you have logged a ticket with us we will provide the same information there as soon as possible.
The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.
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