XO Chrome extension incident - 29th August - Resolved – Rezolve Ai Support Portal

SUMMARY

Date of incident: August 29th, 2022
Customer Impact: XO Chrome extension disabled

Monday 5th September

The XO Chrome extension is available for download again from the following link:

https://chrome.google.com/webstore/detail/early-birds-chrome-extens/icognleckonecpphokboemgcgcohcepi?hl=fr.

Monday 29th August 13:15 PM CET

Attraqt has identified that the XO Chrome extension is disabled for all our clients.

If the extension has been disabled on your site, please re-enable it by following the steps:

Go to Chrome extension’s list: chrome://extensions/
Re-enable to XO extension by clicking on “Activate” button

Attraqt's XO team continues working to identify the cause of this behavior and to apply a permanent fix.

We will put an update once this is fully resolved.

FOR MORE INFORMATION

All currently available information is included in this article. We will continue to provide updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us we will provide the same information there as soon as possible.

The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.