XO Service Incident - August 11th 2022 - Resolved

SUMMARY

• Date of incident: August 11th, 2022 
• Customer Impact: Recommendations & Tracking APIs increased error rate.

Thursday 11th August

Today, for a short period of time - between 5:03pm and 5:17pm CEST, all customers might have experienced a increased error rate coming from the Recommendations & Tracking APIs.
The issue is resolved right now and the root cause is being investigated.

ROOT CAUSE ANALYSIS REPORT

TBD

 FOR MORE INFORMATION

All currently available information is included in this article. We will continue to provide updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us we will provide the same information there as soon as possible.

The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.