Introduction
This guide shows newer users interested in learning where to focus your efforts in DQM that provides the most impact to you and your customers.
Why solving issues matters
Solving issues in DQM is important for the following reasons:
- Enable compliant digital experiences
- Align your sites with your brand guidelines
- Example: ensuring your company name is spelled correctly helps your brand and SEO
- Create fully inclusive and accessible experience
Where to focus your efforts
DQM has several categories to check your website against:
- Accessibility - alt text, ability to zoom, etc.
- Brand - correct company name spelling
- Legal - links to cookies policy
- SEO - title tags, break large blocks of content
- Usability - correct ways to emphasize text or links
Defining priority checkpoints
Within each category above, you can define a list of priority checkpoints for your organization. Priority issues are considered the most important issues for your organization. Once defined, you will have an ability to hide non-priority issues so that you can focus on what matters to you the most.
What to consider when choosing priority checkpoints
- Which category does your organization find most important? Accessibility, SEO, etc.
- Which of these checkpoints relate to your templates? For example: legal notices should be part of your template. Template issues are likely to affect all your pages on your sites and can be prevented by improving the template.
- What can be quickly solved by your team without a need for internal escalation? Some organizations consider this a quick win".
Note: These checkpoints can be changed at any time and without the need to contact customer support.
To define priority checkpoints:
- From Settings > Checkpoint Management select a checkpoint.
Checkpoint Management settings
- From the Settings section, toggle the Priority checkpoint flag to On. This will mark the checkpoint with a flag icon and is filterable in your list of checkpoints under the All priority checkpoints filter.
Priority checkpoint - on
Where to start your day
Issues per Checkpoint
We recommend starting your day on the Issues per Checkpoint page. This page serves as a quick glance at how your sites are performing.
From here, you can drill down into your specific business priorities that you've set up.
Issues per Checkpoint
All priority checkpoints
Filter the issues by the All priority checkpoints filter. This displays all checkpoints that you have marked as priority.
All priority checkpoints
Issues per checkpoint status
From the Change chart filter, select Status to view a summary of the number of issues that are prevalent on your site.
Change chart filter
Click a checkpoint to view more details. You can view how many pages are affected by that particular checkpoint.
Issue distribution today
Top tip: For websites where the checkpoint is impacting 100% of your pages, this is most likely due to a template issue. The nice thing about this is that you can fix the issue in the template and that change will automatically trickle down to all impacted pages.
Status details
WCAG Levels
Next, check your website’s WCAG (Web Content Accessibility Guidelines) levels. If you’re just getting started, focus on Level A (the most urgent accessibility areas). We recommend checkpoint Levels A & AA (what most worldwide regulations examine) if you’ve already been monitoring levels for a while.
WCAG Levels
All brand, SEO, usability checkpoints
We recommend also viewing the All brand, SEO, and usability checkpoints for other priorities for your business.
Other checkpoints
Where to go for a deeper dive
A good place to go for a deeper dive into a specific website's issues is within the Website Insights > Issues page. This view shows where issues are located and on what page.
Website issues
Use the following filters to further streamline the way you work:
- Hide checkpoints without issues
- Priority only
- Quality Topic
- Accessibility
- Brand
- Legal
- SEO
- Usability
Website Issues filters
You are now ready to start solving issues or inform your team on what needs to be done.
If you want to alert your team member about an issue to be solved and your team uses Jira Cloud, you can now create Jira tickets directly from DQM.
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