Know your links - URLs required for efficient investigations

You're troubleshooting an issue in Fredhopper and need to access specific URLs to check data ingestion, query results, or configuration — but you're not sure where to find them. This guide compiles the essential links for your Fredhopper environment so you always know where to look and explains how the Support team refers to them.

Note: Support requires Fredhopper URLs for both the merchandising studio and preview pages when investigating tickets.

Front-end links

These refer to your websites URL'S e.g. www.mysite.com/homeware 
Front-end links can be useful to convey how an issue may occur on your website. Still, as there is generally a layer of processing between Fredhopper's response and the website pages for which FH has no control, these are not as helpful to investigations.

Fredhopper preview links

These refer to URLs from the Fredhopper preview pages (either from published and or prepublished endpoints), like the URL for this one for example:


The preview page is the best way to indicate to the support team exactly where you are referring to.
A typical link will have the following format.

https://query.prepublished.[instance].fas.[region].fredhopperservices.com/preview/?fh_location=//universe/category/

e.g.

https://query.prepublished.live1.fas.eu1.fredhopperservices.com/preview/?fh_location=//catalog01/de_DE/

Merchandising Studio Links

These are links to the configuration screens in the fredhopper merchandising. (campaigns, result modifications, facets etc).

For example: 


You can obtain the direct address for the configuration by clicking on the 'Advanced view' button available on the first role of the configuration for the different business entities. This will provide additional information like the ID of the business entity:  


 

The page will then show the permalink you can copy

The config links will appear in this format
https://query.prepublished.instance].fas.[region].fredhopperservices.com/fredhopper/admin/[configtype].fh?&id=[config-id]

e.g.
https://query.prepublished.test1.fas.eu1.fredhopperservices.com/fredhopper/admin/campaigns.fh?&id=07bdd853-efe5-4634-86a2-310274056007