Crownpeak continues to focus on improving our customers’ experience with our products and services. As such we have rolled out an initiative to communicate the status of our Products through product status pages that users can visit, subscribe to, and quickly see the status of the product.

Crownpeak has created new product status pages for both Attraqt product lines, Fredhopper and Experience Orchestrator (XO), to provide a more robust solution for communicating the current status as well as incidents affecting our products.

• The status page for each product will provide the current status of the respective environment.
• Users can subscribe to the status page or pages for all Crownpeak products.
• All Service Incidents can be monitored from these status pages. More details on what is classified as Service Incident HERE.
• Issues specific to a single customer will be handled via the Proactive Customer notification process.
• Notification of, and updates on, Service Incidents will be provided directly to all subscribers via email in addition to reflecting current product status on the page.
• Upon resolution, a final notice will be provided to all subscribers both via email and on the status page.​
• Incident history will be available to customers from the status page, including full details and resolution details.

How to subscribe to the Crownpeak Attraqt Status Pages

Individual status pages have been created for each Crownpeak Product Line. To subscribe, users should do the following:​

1. Go to each product page you wish to subscribe to​:
   • Fredhopper
   • Experience Orchestrator (XO)
2. Click on SUBSCRIBE in the top right corner.
3. Fill in the form (subscriber name, email address, and CAPTCHA value) and click on Subscribe to email notifications.
4. Check for an email from Crownpeak to confirm your email address. The email will either be “Crownpeak FHRStatus” or “Crownpeak XO Status” with the email address of donotreply@crownpeak.com.
5. Click on Confirm Submission to validate your email address.

Frequently Asked Questions

• Question: Do issues that only impact my instance appear in the status page?
  • Answer: No. The status page will only reflect issues that impact multiple customers. Issues specific to a single customer will be handled directly with that customer.

• Question: Do I need to subscribe to each page?
  • Answer: Yes. Each product maintains its own subscription base. Only subscribe to the products you wish to receive notifications from.

• Question: Do I have to subscribe in order to monitor issues?
  • Answer: No, you can monitor the status page for updates periodically. It is recommended, however, that you subscribe so you do not miss any issues or updates.

• Question: Can I unsubscribe if I do not wish to receive notifications?
  • Answer: Yes, if you wish to unsubscribe, you can visit the status page, click on SUBSCRIBE and select manage subscription.

• Question: Who do I contact if I have any questions?
  • Answer: For any questions or issues with subscribing to the status page, please contact customer support by submitting a ticket.