Jira Integration: User Guide

The Jira integration in DQM allows you to create Jira tickets directly within the platform. Created Jira tickets are linked to a DQM issue. You can access the created tickets directly in DQM.

For more information on the onboarding process, take a look at the Jira Integration: Onboarding Guide.

Create a Jira ticket using the Jira integration in DQM

You can easily create a Jira ticket related to a specific checkpoint from within DQM.

• Navigate to the Analyzer.
• Select an issue.
• Click Create Jira ticket.
  Create Jira ticket-Button
  → A dialog will appear.

NOTE
The button Create Jira ticket is only available if there has not yet been a ticket created for this checkpoint.

• Select a suitable project and issue type.
  Select project and issue type
  → The summary and description of the ticket are automatically populated with checkpoint details and the site URL.
• Review the auto-populated information and add any other relevant details.

NOTE
Consider the following when filling out the form:

• The fields available to you are dependent on the combination of project and issue type you selected.
• Required fields are indicated by a red asterisk (*).
• It is currently not possible to assign tickets from within DQM. Tickets should be assigned to individuals in Jira after the ticket has been created using the integration.
• Click Create Jira ticket.
  → If your ticket has been created successfully, you will see a confirmation.
• To view the created ticket in Jira, click on the ticket ID.
  View created ticket

View an existing ticket created using the Jira integration

All tickets created using the Jira integration are visible alongside the corresponding checkpoint on the Analyzer.

• Navigate to the Analyzer.
• Click on the button showing the Jira ticket ID.
  →  A dialog showing more detailed information opens.
  Detailed information for created Jira ticket
• Click on the button showing the Jira ticket ID in the pop-up window.
  Redirect to Jira→  You are redirected to Jira where you can view the ticket in full detail.

Close a completed ticket in DQM before the next scan

The DQM Jira integration is one-directional. Information only flows from DQM to Jira. Therefore, once you have completed a ticket in Jira, you can separately close this ticket in DQM before the next scan. Tickets for resolved checkpoints will not be visible after the next scan.

• Navigate to the Analyzer.
• Click on the button showing the Jira ticket ID.
  → A pop-up window showing more detailed information opens.
• Click Close ticket.
  Closing a ticket
  → The issue within DQM is closed.