Load Balancer IP Addresses

Attraqt Fredhopper Services use multiple load balancers, and a DNS round-robin approach for them. Depending on the network infrastructure on the front-end it may be necessary to white list the IP addresses of the Attraqt Fredhopper services in the firewalls for inbound and outbound traffic.

For full hostnames to be used in queries check: API Reference.

Connecting directly to IP addresses

We advise to not directly connect to the IP addresses of the Attraqt Fredhopper Managed Service for the following reasons:
Attraqt uses a DNS service that distributes requests to the IP addresses of various load balancers.

In case of a failing load balancer, the DNS service ensures that all traffic is forwarded to one of the
working load balancers. You will lose this additional fail safeness when connecting directly to the IP addresses. 
Therefore the Attraqt SLA for service availability does not apply for integration against IP addresses.
Attraqt aims to not change the IP addresses, but Attraqt can neither guarantee that they won't change nor that you will be informed beforehand about such changes.

TTL
Please respect the 'Time To Live' (TTL) of the DNS records of the Attraqt Fredhopper services domains. Not doing so can cause "connection refused" in your front-end when we do maintenance.

Service/Region	EU1 region	US1 region	AP1 region	AP2 region
Data Upload/Download (my.<region>.fredhopperservices.com)	54.217.205.135 79.125.25.61	184.72.54.72 184.72.44.43	54.251.115.11 54.251.115.20	dynamic
Query (query.<configuration state>.<service instance>.<service>.<region>.fredhopperservices.com)	79.125.2.215 79.125.3.48 79.125.106.166 79.125.106.168 46.137.80.117 46.137.80.159 46.137.164.122 46.137.164.200 46.137.163.143 46.137.164.205 46.137.164.247 46.137.165.24 46.137.165.29 46.51.175.79 46.137.97.206 46.137.106.4 46.137.125.139 46.137.115.172 54.228.207.64 54.228.207.67 54.217.205.98 54.217.205.100 54.217.205.105 54.217.205.117 54.217.205.118 54.217.205.124 54.217.205.127 54.217.205.129 54.217.205.131 54.217.205.132 54.217.205.138 54.217.205.140 54.217.205.144 3.248.41.105 18.202.83.142 52.51.4.200 99.80.72.51 63.33.154.116 34.251.136.67 34.246.169.253 34.241.142.80	184.72.44.46 184.72.44.47 184.72.53.78 184.72.48.86 50.18.47.184 50.18.47.198 54.241.30.202 54.241.30.203 54.241.30.205 54.241.30.207 54.241.30.214 13.52.206.38 54.183.123.0 13.56.0.241 13.52.167.106 13.52.156.120 52.9.72.30	54.251.114.245 54.251.114.92 54.251.114.166 54.251.114.176 54.251.115.143 54.251.115.89 54.251.115.109 54.251.115.116 54.251.115.123 54.251.115.126 54.251.115.127 18.141.79.57 18.141.44.118 18.138.201.229 18.140.46.41	54.253.251.201 54.253.254.82 54.66.204.141 3.105.148.52 13.210.223.215 13.238.13.48