Definitions – Rezolve Ai Support Portal

This page defines the terminology used with Attraqt Fredhopper Managed Services.

Services

Service = A software product offered as a service

Attraqt Fredhopper offers the following services:

Attraqt Fredhopper Services	Short name
Onsite Search & Targeting	fas
Predictive Targeting - Search Suggest	suggest

Service Instances

Service Instance = Each unique occurrence of a Service

An Attraqt Fredhopper Service includes one Service Instance.

Additional Service Instances can be ordered as needed.

Service Instances	Description
live1	The default Service Instance
test1	An example of an extra Service Instance

Environment

Environment is a name assigned to a particular set of service instances that fulfill a business function. An example environment "production" could be defined as using the fas:live1, suggest:live1, and upload:live1 service instances.

The customer defines environments, and those are documented in the solution template.

Configuration States

Configuration State = the State of the configuration of a Service Instance, Published or Prepublished

Configuration State	Description
published	Configuration visible to all users
prepublished	Configuration visible to users with preview rights (business managers)

Interfaces

Interface = a way to request functions from a Service

Interface	Short name	Description
Query API	query	The Query API is the way to send queries to Fredhopper via SOAP/REST like e.g. Give me all red t-shirt for less than 50 EUR
Fredhopper Services API	my	The Attraqt Fredhopper Services API is the way to upload/download data and control processes, like e.g. start re-index
Merchandising Studio	bm	The Business Manager is the way for business managers to change the response of the Fredhopper Service, e.g. Add a promotion

Endpoints

An endpoint is provided by a service instance for a particular combination of an interface and a configuration state. Not all combinations of interface and configuration state are possible and define a valid endpoint.

The table below lists common endpoints.

Endpoint	Description
query.published	Endpoint for the query interface of the published configuration state, used by a frontend to query FAS
query.prepublished	Endpoint for the query interface of the prepublished configuration state, used by a preview/test frontend to query FAS

Regions

Region = a global area in which a service is provided.

Region	Description
eu1	Europe
us1	US (west)

Maintenance Window

Attraqt uses a regular time frame each week to apply changes to the managed services infrastructure. For detailed information about this check the Maintenance Window article.