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Rules void (canceled, anulled) when section is pasted as a reference

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7 commentaires

  • Zendesk API User
    Author: StefanSchulz - 10/1/2020 8:42

    Hi Alex,

    So, if I understand correctly, it seems that rules are not applied when using a section reference, yes?

    As the SiteArchitect is not meant as client for editors, could you check, whether this is an issue in the ContentCreator as well?

    Please, report your findings including information about your setup to our Technical Support, as it looks like an error to me.

    Thanks and best regards

    Stefan

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  • Zendesk API User
    Author: rmx - 11/20/2020 13:49

    Hi Stefan and Alex,

    I have the same issue. Here are my findings:

    :smileycheck: In ContentCreator my rules are handled correctly with the referenced section!

    :smileyminus: In my Case my Ruleset does only work in my primary language DE. In EN ist does not work properly. Neither in the section nor in the referenced section 

    BTW: I opened an issue with ContentCreator because referenced sections are not handled correctly by copying. Therefore an editor has to use SiteArchtiect to properly work with referenced sections. Just saying :-)

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  • Zendesk API User
    Author: StefanSchulz - 11/23/2020 6:49

    Hi Roman,

    Rules only working in one language sounds strange. Would be helpful to see the rules, though.

    Best regards

    Stefan

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  • Zendesk API User
    Author: rmx - 11/23/2020 8:57

    Hi Stefan,

    we have two CMS_GROUPS with the name of cta and button. They should only be visible if st_button_target has the appropriate value.

    <RULES>

      <RULE>

           <WITH>

                <EQUAL>

                     <PROPERTY name="ENTRY" source="st_button_target"/>

                     <TEXT>cta</TEXT>

                </EQUAL>

           </WITH>

           <DO>

                <PROPERTY name="VISIBLE" source="#form.cta"/>

           </DO>

      </RULE>

      <RULE>

           <WITH>

                <EQUAL>

                     <PROPERTY name="ENTRY" source="st_button_target"/>

                     <TEXT>form</TEXT>

                </EQUAL>

           </WITH>

           <DO>

           <PROPERTY name="VISIBLE" source="#form.button"/>

           </DO>

      </RULE>

    </RULES>

    Any clues?

    All the best,

    Roman

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  • Zendesk API User
    Author: StefanSchulz - 11/23/2020 9:17

    Hi Roman,

    ok, no clue. This looks like a very simple ruleset and should work in any language. This would require a more detailed analysis of the project and whether we can reproduce this behaviour to detect a potential bug.

    Cheers

    Stefan

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  • Zendesk API User
    Author: rmx - 11/23/2020 10:53

    Hi StefanSchulz,

    that's what I thought.

    See our two screenshots. In DE the rule is working as expected (only button is visible). in EN both Groups (cta & button) are visible. Therefore, the ruleset is not working properly.

    Please investigate!

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  • Zendesk API User
    Author: StefanSchulz - 11/23/2020 11:27

    Hi Roman,

    It looks broken and seems to be a case that should be reported to Technical Support, including all information necessary to reproduce the issue.

    Best regards

    Stefan

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