What is the extension type for .msg document if FS?

Zendesk API User

• February 20, 2017 06:57

Author: sivaprasad9394
Publication Date: 2/20/2017 6:57

Hello Team,

I have aded the .msg extension doument id FS and it shows as type DOC as shown in the image.

1.Is there any special extension for .msg type like MSG in FS?

2.Why it is howing infront of text as DOC in the page.

Version:5.2.426

Attached screen short for your reference.

Thank you.

Regards,

Siva

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  Zendesk API User

  • February 20, 2017 08:32

  Author: sguener - 2/20/2017 8:32
  

  Hi Siva,

  can you provide more information about the related template? This seems to be a fallback value. You could also do this in your template: $CMS_VALUE(ref(tt_file).extension)$

  Best regards

  
  Sahin

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  Zendesk API User

  • February 20, 2017 12:44

  Author: sivaprasad9394 - 2/20/2017 12:44
  

  Hello Sahin,

  Thank you for your answer. Already in my Template code is like below,

  $CMS_SET(set_linkMime)$<span class="mimef">$CMS_VALUE(ref(mediaref).extension, default:"")$</span>

  Some extra text has been added at the end of the .msg file. Same .msg file showing below as doc extension and also some extra text is not added for  doc.(originally it is .msg type as per image 3rd row.)

  Please see the below images,

  Regards,

  Siva

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  Zendesk API User

  • February 20, 2017 12:58

  Author: sguener - 2/20/2017 12:58
  

  Hi Siva,

  that is a strange behaviour. I have no other suggestions on this. Probably an e-Spirit employee will be able to answer this question.

  Best regards

  Sahin

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  Zendesk API User

  • February 21, 2017 03:59

  Author: sivaprasad9394 - 2/21/2017 3:59
  

  Hello Sahin,

  Thank your for your reply and time. I will check with e-spirit colleagues.

  Thank you.

  Regards,

  Siva

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