cannot delete the default value in radio button

Zendesk API User

• May 19, 2017 12:26

Author: rinku_chowdhury
Publication Date: 5/19/2017 12:26

Hi All,

Once I checked the default value for the radio button, the system is not allowing me to delete the default value. I don't know whether the mistake is from my side or it is a bug in first-spirit.

Thanks in advance for your feedback.
Regards,
Rinku

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  Zendesk API User

  • May 19, 2017 22:18

  Author: mbergmann - 5/19/2017 22:18
  

  Hi Rinku,

  which version are you using? There has been a bug concerning removing default values longer ago but that was fixed in 5.1R3 (2 1/2 years ago).

  Michael

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  Zendesk API User

  • May 29, 2017 15:32

  Author: neumann - 5/29/2017 15:32
  

  Hi Rinku,

  can you post the source code that defines your radio buttons? Also can you explain in more detail what you're trying to achieve? From the looks of it you're trying to set up an optional parameter meaning the user can choose either option A or option B or none of them. Is that correct?

  Emre

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  Zendesk API User

  • May 30, 2017 10:00

  Author: rinku_chowdhury - 5/30/2017 10:00
  

  Hi Emre,
  here is the snippet you asked for. The problem is the default value can not be null with the version 5.0. But when I have created the first time, the value was null. However, once I set, there is no way to make the value null. I hope you get the point now.

  Rinku

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  Zendesk API User

  • May 30, 2017 10:01

  Author: rinku_chowdhury - 5/30/2017 10:01
  

  Hi Michael,

  We are still in version 5.0 .  Thanks for your conclusion.

  Rinku

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  Zendesk API User

  • May 30, 2017 19:59

  Author: tlegat - 5/30/2017 19:59
  

  So, Michael's answer is correct? Would you please mark his answer as correct answer in order to close this issue?

  Bye

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