Delete Workflow does not delete a page, when it has incoming references, even when the deletion is confirmed by editor ('Really delete' option).??

Zendesk API User

• January 20, 2020 13:39

Author: sivaprasad9394
Publication Date: 1/20/2020 13:39

Hello Team,

Server version: 2019-06

Delete Workflow does not delete a page, when it has incoming references, even when the deletion is confirmed by editor ('Really delete' option).

How to delete it? Complete log is attached below....

CODE:

private boolean deleteObject(final StoreElement deleteObject) {

        Logging.logInfo(_logPrefix + "delete store element with uid " + ((IDProvider) deleteObject).getUid(), LOGGER);

        boolean deleteResultFlag = false;

        try {

            OperationAgent operationAgent = context.requireSpecialist(OperationAgent.TYPE);

            DeleteOperation del = operationAgent.getOperation(DeleteOperation.TYPE);

            Result deleteResult = del.perform((IDProvider) deleteObject);

            deleteResultFlag = deleteResult.isSuccessful();   ------- This is false // see the attached log file

            if (deleteResultFlag) {

                Logging.logInfo(_logPrefix + "delete store element with uid " + ((IDProvider) deleteObject).getUid()

                        + " Successful", LOGGER);

                deleteObject.refresh();

            } else {

                Logging.logInfo(_logPrefix + "delete store element with uid " + ((IDProvider) deleteObject).getUid()

                        + " Not Successful", LOGGER);

            }

        } catch (Exception e) {

            Logging.logError(_logPrefix + "unhandled exception in deleteObject", e, LOGGER);

        }

        return deleteResultFlag;

    }

LOG and Images Attached for Refrence:-

Attached Screenshot for your reference.

Thanks and Regards,

Siva

Tags: delete workflow

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0

• 

  Zendesk API User

  • January 20, 2020 18:10

  Author: Hendrik - 1/20/2020 18:10
  

  Hi Siva,

  I've no idea how your workflow has been implemented, but have you seen that there's a method ignoreIncomingReferences(boolean ignoreIncomingReferences) to tell the DeleteOperation to ignore incoming reference? Maybe adding line del.ignoreIncomingReferences(true)before line Result deleteResult = del.perform((IDProvider) deleteObject); does the trick :smileywink:

  Best, Hendrik

  0
• 

  Zendesk API User

  • January 23, 2020 04:01

  Author: sivaprasad9394 - 1/23/2020 4:01
  

  Hello Holst,

  Thank you for your reply and time. Its perfectly working fine.

  Thanks.

  Regards,

  Siva

  0

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