Login ticket for specific user

Zendesk API User

• April 29, 2020 15:48

Author: civca
Publication Date: 4/29/2020 15:48

How can I create login ticket for specific user account?

I need to create link to specific page and send that link to specific user, and when that user clicks on link he needs to be automatically logged in.

When I tried to create login ticket with this

     loginTicket = context.getConnection().createTicket(false);

I am getting login ticket for my account.

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  Zendesk API User

  • May 05, 2020 10:44

  Author: hoebbel - 5/5/2020 10:44
  

  Hello Milos,

  you can only create a ticket for the user of the appropriate connection.

  To create a ticket for another user, you have to create a connection for that user first (you need the credentials for that user) and you can use that connection afterwards to create the login ticket.

  Otherwise it would be possible to simply access the FirstSpirit server with another user

  Hint:

  de.espirit.firstspirit.access.ConnectionManager

  Best regards,

  Holger

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  Zendesk API User

  • May 11, 2020 13:13

  Author: civca - 5/11/2020 13:13
  

  Thank you Holger,

  that is exactly what I was supposed to do.

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