set value of cms_input_text with a global varaible

Zendesk API User

• March 11, 2020 14:04

Author: luisapmesquita
Publication Date: 3/11/2020 14:04

Hello,

can someone help me create a rule to set the value of an input field with the value of a global variable?

I am expecting this to work, but it doesn't.

<RULES>

    <RULE>

        <WITH>

            <PROPERTY name="EMPTY" source="cs_pr_project"/>

        </WITH>

        <DO>

            <PROPERTY name="#gloabel.variable" source="cs_pr_project"/>

        </DO>

    </RULE>

</RULES>

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• 

  Zendesk API User

  • March 11, 2020 19:49

  Author: mbergmann - 3/11/2020 19:49
  

  Hi Luisa,

  when you are referring to a variable defined in the output channel of a template, this is not possible because those variables only exist during generation (on the server).

  If not: Where is the variable defined / set originally?

  Michael

  0
• 

  Zendesk API User

  • March 12, 2020 12:33

  Author: luisapmesquita - 3/12/2020 12:33
  

  Hello Michael,

  is a variable set in the project settings as input text, is it possible?

  thank you

  0
• 

  Zendesk API User

  • March 13, 2020 11:08

  Author: luisapmesquita - 3/13/2020 11:08
  

  Hello Michael,

  is a variable set in the project settings as input text, is it possible?

  thank you

  0

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