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Maintenance Window 24th January 2022
Attraqt is planning on a regular maintenance work on Monday 24th January. During this maintenance window, you may experience: Some delay in feed processing between 13:00 UTC and 14:00 UTC Please ...
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Cascading Deployment Model
To ensure constant query capacity of Fredhopper Query Servers the indexing process is located on an offline machine. The FAS replication system continuously synchronizes the FAS Query Servers with ...
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Service Incident US1 , AP1 and P2 region - January 10th 2022 - Resolved
SUMMARY Date of incident: January 10th, 2022 Regions affected: US1, AP1, and AP2 Customer Impact: DATA API not available ...
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Post Change Freeze Maintenance - Monday January 10th 2022
Dear Attraqt Customer,On Monday, January 10th 2022, we will be carrying out our post-change freeze maintenance. During this maintenance window, you may experience: Some delay in feed processing be...
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LOG4J v2 Security Vulnerability issue impact on Attraqt products and follow up actions - Completed
Attraqt is aware of the recently disclosed issues relating to the open-source Apache “Log4j2" utility (CVE-2021-44228 and CVE-2021-45046) and has prioritised all internal checks on products and ser...
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Maintenance Window 31st January 2022
Attraqt is planning on regular maintenance work on Monday 31st January. During this maintenance window, you may experience: Some delay in feed processing between 11:00 UTC and 13:00 UTC Possible l...
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Upgrade the Fredhopper version included in the deployment package
The following article describes the process of upgrading the Fredhopper installation without impacting your web page.The intended audience are System Operators familiar with Fredhopper. I...
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Ports in use by Fredhopper
The following page provided an overview of the ports that are in use by Fredhopper. Introduction The ports used by FAS depends on the "Instance number" with which FAS is started. Instance numbers ...
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Clean restart live node without doing a reindex
Sometimes its needed to restart an existing live node with a fresh index. This can be achieved with the following steps on the live node itself Prerequisite Make sure syncserver is running on ...
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Operate Fredhopper using Deployment Package
This page is a short overview of the available commands in the Fredhopper Deployment Package. Make sure to review the documentation for these commands before executing them. To run any...