Rumyana Grigorova
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Neueste Aktivität von Rumyana Grigorova-
Support coverage on 1st and 8th of May
The 1st and 8th of May are Bank Holidays in the UK and some other countries, and due to this, the Support team will have limited coverage on these days. The highest priority tickets will be answere...
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Fredhopper Query API high error rate 13th March 2023 - Resolved
SUMMARY Regions affected: EU Customer Impact: Customers may have received HTTP status code 50* ...
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XO Search API outage - 7th March - Resolved
SUMMARY Date of incident: March 7th, 2023 Customer Impact: No items returned by the XO Search API ...
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XO: Date of the Search Index Mapping
Scenario The date of the last XO Search import can be seen in the XO Console, in the Search -> Indexation Management panel, by selecting Import mapping. The import date shown here could be older t...
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XO Recommendations and Search APIs disruption - 11th February - Resolved
SUMMARY Date of incident: February 11th, 2023 Customer Impact: No recommendations returned, plus a high volume of error on the search service. ...
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Attraqt Support coverage during the upcoming holidays (24th December - 3rd January)
With the approaching festive season, our team is also looking forward to spending this time with family and friends, which means that we will operate at a reduced capacity. We will still continue s...
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Service Incident, EU region - December 6th - Resolved
SUMMARY Date of incident: December 6th, 2022 Regions affected: EU Customer Impact: Performance degradation and errors might be observed. Merchandising Studio might be unavailable. ...
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XO Recommendations API disruption - 1st December - Resolved
SUMMARY Date of incident: December 1st, 2022 Customer Impact: All recommendations that require Cache ...
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Service Incident with Data API in the EU region - October 18th - Resolved
SUMMARY Date of incident: October 18th 2022 Regions affected: EU Customer Impact: Data jobs upload is slow or not working ...
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Dry Run test for Major incident, 20th September, test1 - Completed
20th September 12:20 pm CEST Test is completed. Thank you for your patience. ...