Cannot exit the workflow

Zendesk API User

• 1. Oktober 2019 07:47

Author: draganr
Publication Date: 10/1/2019 7:47

Hello all,

I'm unable to exit the workflow.

Also, I tried with editing the specific workflow and closing all opened workflows, but that didn't help.

Is there any other way to exit the workflow?

Kind Regards,

Dragan Rakita

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• 

  Zendesk API User

  • 8. Oktober 2019 11:49

  Author: bIT_sosswald - 10/8/2019 11:49
  

  Hi Dragan,

  you can go to "Workflows" in the template store. There you have an overview of all active tasks / workflows and can also cancle them.

  Greetings

  Sandro

  0
• 

  Zendesk API User

  • 8. Oktober 2019 12:22

  Author: draganr - 10/8/2019 12:22
  

  Hello,

  Thanks for the answer but I had no true opened workflows. It was a strange issue.

  I used the following script to exit from workflow:

  row = context.getSelectedRow();

  us = context.getUserService();

  task = us.getTask(row.getValue("wf id"));

  us.closeTask(task);

  Kind regards,

  Dragan Rakita

  0

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