Configuration of Help URL

Zendesk API User

9. Juli 2013 16:40

Author: novomind
Publication Date: 7/9/2013 16:40

Hi Together,

in our FS5 is the HELP function not active, because we use the following URL for the CMS:

FEE CMS5 URL: http://cms5-test.xxxxxxxxx.com/fs5root/

but the help URL is still http://cms5-test.xxxxxxxxx.com/help/...

Is it possible to configure the URL for the help in order to use the "fs5root" from the URL above?

Regardings.

Verknüpfung mit

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Kommentare

10 Kommentare

Zendesk API User

10. Juli 2013 13:08
Author: Peter_Jodeleit - 7/10/2013 13:08

Did you change to "fs5root" recently? Which setting did you change for this? And you did a restart of the FirstSpirit-Server afterwards?
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Zendesk API User

5. August 2013 10:56
Author: rednoss - 8/5/2013 10:56

Hello Ronny,

did you solve the problem or do you need more help? If you solved the problem it would be nice if you explain your solution.

Best regards,

René
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Zendesk API User

5. August 2013 11:17
Author: novomind - 8/5/2013 11:17

no, this problem is still open. Do you have any idea?

Thanks.

Regards.
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Zendesk API User

9. August 2013 09:31
Author: novomind - 8/9/2013 9:31

we found the following property in admin documentation:

HELP_URL: Defines the relative URL under which the FirstSpirit online help is

stored (see section 4.2 page 31 for the notation ${}). Example:

HELP_URL=${WEBAPP_ROOT_NAME}/help.

We tried to set the HELP_URL property in the fs-server.conf and restarted the server but it does not have any effect. The help URL in the client still points to http://cms5-test.xxxxxxxxx.com/help/. What is the purpose of this property?

Is there really no possibilty to configure the help URL which is used in the client?

Regards.
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Zendesk API User

27. August 2013 13:54
Author: novomind - 8/27/2013 13:54

Hi,

is there any way that you can help us with this problem?

Best regards.
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Zendesk API User

28. August 2013 11:33
Author: marro - 8/28/2013 11:33

Hi Ronny,

can you show us the sections of your fs-server.conf file containing the configuration of the fs5root path?

The HELP_URL property is a FS4.2 property and not longer supported in FS5.

Best regards,

Donato
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Zendesk API User

28. August 2013 12:47
Author: novomind - 8/28/2013 12:47

Hi,

Are there different fs-server.conf for external tomcat and InternalJetty?

The only configuration for fs5root we can find is selected.webserver.fs5root=GenericTomcat and

active.webserver.fs5root=GenericTomcat.

Do you have an example Section? We don't know what to search for.

Best regards.
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Zendesk API User

20. November 2013 09:09
Author: thmarx - 11/20/2013 9:09

Hi Ronny,

perhaps the Admin-Documentation (4.3.1.7 Area: Web Applications) helps you.
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Zendesk API User

12. Dezember 2013 10:41
Author: MichaelaReydt - 12/12/2013 10:41

Hello Ronny,

do you need further help or did the replies already help you? If so, it would be great if you marked

the reply, which helped you, as "correct answer" so that other community users find the solution easily. If you have already found a solution by yourself, it would be very kind of you, if you posted it here.

Best regards

Michaela
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Zendesk API User

12. Dezember 2013 10:46
Author: novomind - 12/12/2013 10:46

Hi,

This issue was solved.

WEBAPP_ROOT_URL=/fs5root was missing in the fs-server.conf
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