CIDP - Items API - Service Incident

SUMMARY

• Customer Impact: Delays when importing data into Fredhopper using the CIDP integration.

                                                                                                                                                                          

14:20 UTC 01/06/2023

The incident has been resolved, and all queued messages have been digested. Our teams are analysing the Root Cause. An official report will be issued within five business days.

                                                                                                                                                                          

12:30 UTC 01/06/2023

We anticipate it will take approximately 4 hours for the queue to clear completely. We'd appreciate your patience during this time. Please refrain from sending new full feeds to ensure a smooth resolution, as this may further aggravate the situation. We will let you know as soon as the queue stabilizes, and we feel confident that all products will be processed within the expected timeframe.

                                                                                                                                                                          

08:30 UTC 01/06/2023

We are aware of recurring issues affecting customer data processing times using the common item data pipeline (CIDP) integration. The issue predominantly affects data sent between 00:00 AM UTC and 06:30 AM UTC and can result in data taking an hour or more to successfully process and reflect within Fredhopper. 

                                                                                                                                                                        

ROOT CAUSE ANALYSIS REPORT

RCA - CIDP - Items API - Service Incident.pdf

                                                                                                                                                                          

 FOR MORE INFORMATION

All currently available information is included in this article. We will continue to provide updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us, we will send you the same information there as soon as possible.

Our root cause analysis investigation report is usually posted here a few days after the incident has been resolved. If you have any more questions about this incident, please log a ticket with us.