Service Incident, EU region - January 21st

SUMMARY

• Date of incident: January 21st, 2023 
• Regions affected: EU
• Customer Impact: Performance degradation and errors might be observed.
  • Merchandising Studio might be unavailable. 

Attraqt identified an issue with the load balancing layer, which may result in reduced performance and errors for our customers. Our Cloud team is working to fix the issue ASAP. 

We will add an update here once the issue is fully resolved.

ROOT CAUSE ANALYSIS REPORT

TBD

FOR MORE INFORMATION

All currently available information is included in this article. We will continue to provide updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us we will provide the same information there as soon as possible.

The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.