Service Incident - Data Import Delays

SUMMARY

• Customer Impact: Delays when importing data into Fredhopper using the CIDP integration.

                                                                                                                                                                          

15:07 UTC 10/05/2023

We have deployed some changes aimed at mitigating the delays. We will continue to monitor the situation to determine if further changes are needed. 

                                                                                                                                                                          

13:32 UTC 04/05/2023

We are aware of recurring issues affecting customer data processing times using the common item data pipeline (CIDP) integration. The issue predominantly affects data sent between 6:00 AM UTC and 8:00 AM UTC and can result in data taking an hour or more to successfully process and reflect within Fredhopper. 

 

The root cause of this has been identified and a fix for it is being prepared. More information to follow. 

                                                                                                                                                                        

ROOT CAUSE ANALYSIS REPORT

TBD

                                                                                                                                                                          

 FOR MORE INFORMATION

All currently available information is included in this article. We will continue to provided updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us we will provide the same information there as soon as possible.

The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.