Attraqt Peak Preparations 2022: Everything you need to know

With the peak shopping season fast approaching, we're pleased to share the work we have been doing on our operational processes to ensure your peak trade period runs as smoothly as possible.

• FHR Infrastructure improvements
• Monitoring improvements
• Change freeze dates
• Load testing 
• Scaling predictions and optimisation
• Attraqt team support and availability

FHR Infrastructure improvements

• Key infrastructure components were further optimised and automated to continue lowering the risk of manual errors.

  Automation of capacity adjustments in order to further increase stability of performance during high traffic season and sale events.

Monitoring improvements

• We continue to optimise our monitoring tooling and processes around the year, which ensures effective handling of customer issues.

Change freeze dates

Change freeze period is when changes to the production environments are prohibited unless in exceptional circumstances (which are reviewed on a case-by-case basis by our internal Change Approval Board).

These periods are needed during peak trading events like Black Friday and Christmas to allow our teams to ensure optimal services at times when retailers need these the most.

For peak 2022, change freezes will occur on the following dates:

• Black Friday freeze: 14^th November 2022 - 5^th December 2022
• Christmas freeze: 19^th December 2022 - 2^nd January 2023

Change freeze refers to changes over:

• Upgrades or downgrades to any version of running services.
• Load test customisations and support.
• New feature deployments.

Merchandising Studio changes - types of changes we are not able to action:

• Non-critical upgrades/downgrades of any versions of running services.
• Load test customisations and support.
• Transformations customisations.
• New feature deployments on LIVE.

It is good practice to avoid making major changes to the Merchandising Studio during high traffic season. We recommend testing any major configuration changes in Merchandising Studio before the Peak 2022 season starts, preferably on your test environments.

Load testing

This year we are offering a dedicated load test environment. Please note that we ask for at least two weeks' notice before we can cater for any load testing requests. Please get in touch with us via the support team. The last date to request load testing is October 31^st, so please send in your requests by then.

Scaling predictions and optimisation

Please continue scheduling your sale events with us as usual. However if you believe you will have specific scaling requirements, please submit an additional capacity request or get in touch with us via your Customer Success Manager to discuss your particular requirements. Send in your requests by October 31^st.

Attraqt team support and availability

We want to ensure we are prepared for any unexpected incidents over peak and have worked hard to further enhance and boost our team resources and systems over the peak trade period.

Our Customer Support team will continue providing 24/7 support, with additional technical resources allocated to ensure uninterrupted coverage.

If you have any questions, contact Support through a support ticket. We look forward to a successful peak season with you!