XO Global Statistics information missing since 9th April - Resolved

31. Mai 2023 18:33
Aktualisiert

SUMMARY

Date of incident: April 9th, 2023
Customer Impact: No statistics displayed in Insights since 9th April

Tuesday 12th April

Our Development team resolved the issue and now the global statistics are visible again in the Insights module.

Tuesday 11th April

An issue with missing Statistics data in Insights was identified by the Attraqt team. The data is missing since 9th April.

Our team is working to resolve the issue and to identify the root cause for it.

An update of the situation will be posted here.

ROOT CAUSE ANALYSIS REPORT

TBD

FOR MORE INFORMATION

All currently available information is included in this article. We will continue to provide updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us, we will provide the same information there as soon as possible.

The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.