Fredhopper GA Data upload service inconsistency 22/03/2023 - Resolved

SUMMARY

• Regions affected: All regions
• Customer Impact: Some customers may experience GA data inconsistency.

                                                                                                                                                                         

23rd March 

The issue was resolved today with the Emergency Maintenance described here: https://support.attraqt.com/hc/en-gb/articles/8172465035036-FHR-Emergency-Maintenance-Thursday-23rd-March-2023

The GA data should be retrieved successfully on our site now.

                                                                                                                                                                         

22nd March 

An issue was discovered with the internal component for the GA Data upload service for Fredhopper Product. 

We would like to reassure you that our team is working to fix this.

Some customers may experience inconsistency with the GA data for the following dates - 21st and 22nd March.

                                                                                                                                                                        

ROOT CAUSE ANALYSIS REPORT

TBD

                                                                                                                                                                          

 FOR MORE INFORMATION

All currently available information is included in this article. We will continue to provided updates on the issue here as we work to resolve the incident.

If you have logged a ticket with us we will provide the same information there as soon as possible.

The report of our root cause analysis investigation is usually posted here a few days after the incident has been resolved. If you have additional questions about this incident, please log a ticket with us.